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Trigent Software Walk-in for Freshers Hiring as Support Engineer @Bangalore 506 views

Company                                           

  • Trigent Software 

Website:

Job Role:

  • Support Engineer

Job Location:

  • Across India

Qualification:

  •  BSc(CS, IT), BCA, MCA, BE/B.Tech

Walk-in Dates:

  • 6 March to 17 March 2017

Walk-in Time:

  • 10am-4pm

About Trigent Software:

Trigent is an early pioneer in IT outsourcing and the offshore software development business. For nearly 20 years we have helped hundreds of customers balance their cost-performance parameters for IT projects via sustainable, long-term relationships with Trigent. Our hybrid engagement model is designed to leverage the best of US and India so that our customers are the ultimate beneficiaries. 

Eligibility:

  • BE / B.Tech, M.Tech (any stream) from 2014, 2015, and 2016 passed out batches. -Should have cleared all semester exams (no backlogs)
  • BCA / B.Sc. (IT/CS) / MCA / BBM,BA,BCOM candidates with excellent computer and academic background can also apply.
  • No Percentage Criteria.
  • Candidates should have excellent communication skills.
  • Predominantly Voice Interaction support and also through email, chat & remote support.
  • Decent knowledge related to Operating System, Hardware, Networking, etc.
  • Incident management and usage of ITSM
  • Good problem solving and analytical skills
  • Excellent customer service skills
  • Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when required.

Job Description:

  • Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
  • Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
  • Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
  • Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores.
  • Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
  • Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.

Walk-in Venue:

Trigent Software Ltd.
#49, 2nd Floor, East wing, 
Khanija Bhavan, Race Course Road, 
Bangalore


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