- Application Support Engineer
QuadLabs Technologies is a premier travel technology solutions provider with a focus on delivering world-class technology products to the travel industry. We began our operation in 2006 with an office in India and now have other offices in Brazil and UAE.
- Any graduate/MCA (Preferred)
- Industry Type: IT-Hardware / Application support /Customer support
- Functional Area Knowledge: Windows Server, IIS, SQL server, NET components.
Desired Candidate Profile:
- Dynamic IT professionals with experience in Hardware Support, Desktop Support, and Technical Support
- Can answer customer queries raised regarding the product.
- Should have good observation and analyze skills in relation to issues
- Can handle multiple client Queries and shows courtesy even in a pressure situation.
- Ready to work in 24*7 rotational Shifts.
- Provide the first line of support to the customer 24*7.
- Answers customer queries raised regarding the product.
- Troubleshoot customer application software issues and follow-ups till completion.
- Understand the issue reported by the customer, analyze and report it in the reporting system
- Resolve support issues with a focus on root cause analysis to reduce recurring issues.
- Work closely with the rest of the support team members to resolve issues quickly and efficiently.
- Keep technical skills and product knowledge up to date through self-efforts and internal training.
- Maintain a high level of customer satisfaction and product quality.
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