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QuadLabs Hiring Freshers | Application Support Engineer |-@Gurgaon 27 views

Company Name:

  • QuadLab’s

Company Website:

Job Location:

  • Gurgaon

Position :

  • Application Support Engineer

Experience:

  • Freshers

Apply Mode:

  • Online

About QuadLab’s:

QuadLabs Technologies is a premier travel technology solutions provider with a focus on delivering world-class technology products to the travel industry. We began our operation in 2006 with an office in India and now have other offices in Brazil and UAE.

Eligibility:

  • Any graduate/MCA (Preferred)
  • Industry Type: IT-Hardware / Application support  /Customer support
  • Functional Area Knowledge: Windows Server, IIS, SQL server, NET components.

Desired Candidate Profile:

  • Dynamic IT professionals with experience in Hardware Support, Desktop Support, and Technical Support
  • Can answer customer queries raised regarding the product.
  • Should have good observation and analyze skills in relation to issues
  • Can handle multiple client Queries and shows courtesy even in a pressure situation.
  • Ready to work in 24*7 rotational Shifts.

Job Description

  • Provide the first line of support to the customer 24*7.
  • Answers customer queries raised regarding the product.
  • Troubleshoot customer application software issues and follow-ups till completion.
  • Understand the issue reported by the customer, analyze and report it in the reporting system
  • Resolve support issues with a focus on root cause analysis to reduce recurring issues.
  • Work closely with the rest of the support team members to resolve issues quickly and efficiently.
  • Keep technical skills and product knowledge up to date through self-efforts and internal training.
  • Maintain a high level of customer satisfaction and product quality.

Freshers Registration– Click Here


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